Refund / Cancellation Policy
This policy explains how cancellations and refunds are handled for paid services offered by JTB Consultancy. Submitting an enquiry through this website is free and does not involve any payment.
1. Scope
This policy applies only where JTB Consultancy offers specific paid services. The exact scope, fee, and cancellation/refund terms applicable to each paid engagement are confirmed in writing (including via email or WhatsApp) at the time of booking, and those agreed terms prevail for that engagement.
2. Fees & Payment
Fees, payment schedule and payment method for any paid service are communicated before the engagement begins. Payment constitutes acceptance of the agreed scope and of this policy.
3. Cancellations
Requests to cancel a booked service should be made as early as possible through our contact details. Where a service has not yet commenced, cancellations are generally accommodated. Once a service has commenced, cancellation terms depend on the stage of delivery and work already carried out.
4. Refunds
Refunds, where applicable, are considered on a case-by-case basis, taking into account the nature of the service, work already performed, costs already incurred and the terms agreed at the time of booking. Amounts attributable to work already delivered are generally non-refundable. No refund is payable for outcomes not achieved where services were duly delivered, as outcomes are not guaranteed (see our Disclaimer).
5. Processing Timelines
Approved refunds are processed to the original payment method within 7–14 business days of approval, unless otherwise communicated.
6. How to Request
To request a cancellation or refund, contact us at info.jtbconsultancy@gmail.com with your name, booking/engagement details and the reason for the request. We will respond within a reasonable period.
7. Contact
For any questions about this policy, contact us through the details on our Contact page.
Last updated: 1 September 2026. For questions, contact JTB Consultancy through the Contact page.